Shipping Policy

1. Overview

Thank you for supporting Hayls Art & Creations!
This Shipping Policy explains how and when we dispatch physical items purchased through our website HaylsArt.com, such as handmade crochet plushies or other tangible products.

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2. Processing Time

All handmade items are created and packaged with care.

• Made-to-order items: Please allow the timeframe mentioned on each individual listing for your order to be handmade before shipment.

• Ready-to-ship items: These are typically dispatched within 2–4 business days after purchase.

• You’ll receive a confirmation email once your order has been shipped.

Processing times may vary slightly during busy periods, holidays, or due to supply delays — but I’ll always communicate if there are any changes.

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3. Shipping Methods & Delivery Estimates

We currently ship from South Australia, Australia using trusted carriers such as Australia Post.

Estimated delivery times:

• Within Australia: 2–8 business days (depending on destination and postage type)

• International orders: 10–25 business days (depending on customs and carrier delays)

Tracking information will always be provided.

Please note: once a package has been handed to the carrier, delivery times are beyond our control.

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4. Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and delivery method.

From time to time, we may offer free or flat-rate shipping promotions — these will be clearly displayed on our website.

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5. Customs, Duties & Taxes (for international orders)

International buyers are responsible for any customs fees, import duties, or taxes charged by their country.
These are not included in the product or shipping prices listed on our website.

We cannot mark items as “gifts” or falsify customs information.

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6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery (or expected delivery) at hayleejadeart@gmail.com.

While we can’t guarantee replacements for postal issues outside our control, we’ll always do our best to assist or offer solutions.

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7. Returns & Exchanges for Physical Items

If you need to return a physical item, please refer to our Returns & Refund Policy for full details.

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8. Contact Us

If you have any questions about your order or shipping, please reach out:
hayleejadeart@gmail.com